Show Stress Who's Boss!

Carole Spiers' 250-page book is a valuable aid for sufferers and for those working with stress problems
CONTENTS:-
Preface, Forward, Introduction,
How to Get the Most Out of this Book 23

Step 1: Spotting the Symptoms 25
True or False - the Facts about Stress 26
Stress is Good for You? No it’s not! 34
The Stress Process 37
Personal Responses to Stress 43
Physical, Emotional and Behavioural Effects of Stress 48

Step 2: Gauging the Reaction 53
Discovering Why Stress is Different for Everyone 54
The Nature of Stress 56
The Relevance of Behaviour Types to Stress 57
Levels of Stress in Lifestyle Changes 65
Holmes-Rahe Life Changes Scale (1967) 67
Everyday Stress Inducing Situations 69

Step 3: Getting to Grips
Early Warning Signs of Stress in Your Team
Common Causes of Work-Related Stress

Early Warning Signs of Stress in your team 74
Common Causes of Work-Related Stress 77
Poor Management Style 77
Workplace Bullying 79
Poor Communication Skills 82
Unrealistic Demands 83
Long-Hours Culture 85
Proven Organisational Stress Management Initiatives 95
The Relationship between Stress at Home and at Work 98
Identify the Root Cause of Work-Related Stress 101
Improve Your Management Style 108
Improve your Communication Skills 110
Develop Empathy Skills 114
Develop Active Listening Skills 117
Plan and Conduct Return to Work Interviews 120
Conduct an Appraisal Interview 122
Conduct Exit Interviews 124
Know 'What to Say' and 'What Not to Say' in One-to-One Interviews 127
Know 'What to Say' and 'What Not to Say' in Personal Situations 139

Step 4: Regaining Control 133
Pressure, Stress and You 134
Changing behaviour 135
Developing a healthy lifestyle 175
Changing your mindset 209
Additional Resources 217